Why Don_A|_t Vodacom Want a New Customer ?

My problem started about 64days ago I did do a online application on Vodacom's web site with no phone call Back, so I Phoned Vodacom and did an application. Said Application was not approved, and it was strange due to I know my credit record is not bad or dented. The operator told me to contact TansUnion which i did, all it confirmed was there was nothing wrong with my credit record. Due to the failed application, the person told me I could reapply in 60 days for a package. So I waited 60days and did an application again and still it was declined. Now, could someone please explain to me as I have my TansUnion report and I see no problems on my credit record? I have been a Loyal Vodacom Client for the past how many years and now I am getting all these problems, struggling on my prepaid account thus far. WHAT?, do I need to DO to fix this problem??