ZC
Zackary C

1 reviews | Active since Jan 2025

09 Jan 2025, 08:13

Why does Vodacom keep trying to contact a deceased person

My father passed away last year Oktober, about a month after his passing we got contacted by vodacom asking to speak to him. After explaining to them and submitting death certificate they still have not stopped. I am on my own contract and i was called every 2 days, this year since the 2nd i have received calls every single day asking for my father, the more i explain to them the less they understand, in the morning between 08:00-08:10 i get a automated call that drops whenever i answer it, upon redialing the number its always vodacom. Then i block the number and around 15:00 i get another call this time someone speaking and asking for my father.

Thank you vodacom for the constant reminder of my loss, i guess getting a deceased person to go onto a contract again by phoning their relatives are a new market scheme. You are absolutely horrible and a menace to society

Kind regards Zack

0
Replies (1)
Vodacom
Vodacom's reply09 Jan 2025, 10:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team