WHY DOES VODACOM KEEP LYING TO ME

Why does Vodacom keep lying to me, is this there new company policy, lie to customers, do not return calls, do not do what they say they are going to do, promise to send an email, but in true Vodacom fashion this does not happen BUT THEY MAKE SURE THEY TAKE YOUR HARD EARNED MONEY EACH MONTH So after over 20 years of faithful service, maybe be I should go to a reputable service provide whom does not give you lip service and lie, but keeps there word If Vodacom do respond to this it will be again someone from "Customer Service" (new buzz phrase for lets lie to customers) and not a senior manager as they all hide from the customers, those same people that by paying there bills keep the business running and allow them to have the fancy cars and big houses