1 reviews | Active since Dec 2016

21 Jun 2017, 11:53

Why does Vodacom have service agreements with ********s?

<p>I get my invoice and then under " content services" I get billed daily for " services" from Base bone - Uchater and smartcall - Froggie 43635. Where has I agreeded to any of these ******** services. the def of a ******** is " a person who deceives people to get their money" When I phoned in to complain at Vodacom custer care , they told me its all "legal services" and I must phone the " ********s" and please ask them to take me of their **** list- they even sms the nrs through to me, So now with me contacting them they can even **** me some more - o , and of course you talk a voice recorder. Vodacom invoice me for these " services" and then they get their share and pay the rest of the money over to the ********s. Are they so desperate for any money? And please what happened to our consumer protection law that is supposed to safeguard us against these "service providers" .</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2017, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team