LW
Lucas W

1 reviews | Active since Aug 2013

16 Mar 2015, 16:31

Why does Vodacom abuse us

after my account was suspended I made an arrangement to pay which I did vodacom then didn't reinstate my phone so I lost my source of income then vodacom was so helpful they said I can migrate my account which cost me R1600.00 but after 6 weeks of no phone I was desperate I lost 2 months of minutes all my data. The helpful lady told me that I need to use my 1600 minutes before the weekend was up as I was only getting 500 mins on my new top up contract and I had 2 days So I phone away and then got disconnected as I had used all my mins. Then I tried to call there help center but cause I'm on top up and not red premium anymore that takes all day. <br> Well the new month started and I got my 500 mins topped up data and airtime and was bracing myself for my R1600.00. Migration bill but guess what I'm suspended again. <br> I have now been on hold for 32 mins and my battery has died. <br> Guess I will spend tomorrow again on hold waiting for this useless abusive company to listen to my complaint and find out why I'm cut off again<br> I can't wait to end my contract 3 months to go and you will never see me again VODACOM I WILL TAKE MY NUMBER AND JOIN YOUR ENEMY GOODBYE<br>

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 10:48
Official
Hello Ljmweber ,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,