Why does airtime disapear although i have ample data?????
<p>i'm on a pay as you blow prepaid "Contract</p> <p>I have ample data on my phone.</p> <p>i recharge my airtime and it reflects as it is supposed to.</p> <p>Not even 10min later without making any calls my airtime seems to have disapeared.</p> <p>i had airtime on the phone i just added some more and it seems to have disapeared.</p> <p>Try and call Vodacom and you get nowhere with the terible "pick a number" service.</p> <p>i checked under my regharge history and it showes that the recharge did happen and the airtime did reflect.</p> <p>So where did it go???</p> <p>Is Zuma or the Guptas also involved here??? Because this seems like *****. i pay for something but not getting it. It's like the data that expires. i payed for it so why should it expire. If i fill up my cars tank at the filling station they give me what i paid for. They don't tell you that you have 30 days to use it or you must come empty your tank if you didn't use it.</p> <p> </p> <p>i bet vodacom will not even respond or they will use some lame excuse that it is a setting on my phone that used the airtime.</p> <p> </p> <p>That is why there is AIRTIME and DATA. So if i didn't make a call and i had enough data where did the airtime mysteriously disapeared to?</p> <p>This is not the first time!!!!</p> <p>i can understand that if my data was finished that it would deduct from my airtime but this was not the case.</p> <p> </p> <p>So Vodacom please explain this to me and show me where the airtime went. i want a statement. Black on white where it went to!!!</p> <p> </p> <p>Regards,</p> <p>H.J.Coetzee</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Henk Coetzee,
As discussed, your query has been addressed and resolved.
Have a wonderful day further.
Regards,
UW
Best regards,
Dear Henk Coetzee,
As discussed, your query has been addressed and resolved.
Have a wonderful day further.
Regards,
UW
Best regards,
