1 reviews | Active since Jun 2017

13 Jun 2017, 16:51

Why does airtime disapear although i have ample data?????

<p>i'm on a pay as you blow prepaid "Contract</p> <p>I have ample data on my phone.</p> <p>i recharge my airtime and it reflects as it is supposed to.</p> <p>Not even 10min later without making any calls my airtime seems to have disapeared.</p> <p>i had airtime on the phone i just added some more and it seems to have disapeared.</p> <p>Try and call Vodacom and you get nowhere with the terible "pick a number" service.</p> <p>i checked under my regharge history and it showes that the recharge did happen and the airtime did reflect.</p> <p>So where did it go???</p> <p>Is Zuma or the Guptas also involved here??? Because this seems like *****. i pay for something but not getting it. It's like the data that expires. i payed for it so why should it expire. If i fill up my cars tank at the filling station they give me what i paid for. They don't tell you that you have 30 days to use it or you must come empty your tank if you didn't use it.</p> <p> </p> <p>i bet vodacom will not even respond or they will use some lame excuse that it is a setting on my phone that used the airtime.</p> <p> </p> <p>That is why there is AIRTIME and DATA. So if i didn't make a call and i had enough data where did the airtime mysteriously disapeared to?</p> <p>This is not the first time!!!!</p> <p>i can understand that if my data was finished that it would deduct from my airtime but this was not the case.</p> <p> </p> <p>So Vodacom please explain this to me and show me where the airtime went. i want a statement. Black on white where it went to!!!</p> <p> </p> <p>Regards,</p> <p>H.J.Coetzee</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Jun 2017, 10:25
Official

Dear Henk Coetzee,

As discussed, your query has been addressed and resolved.

Have a wonderful day further.

Regards,

UW

Best regards,