WHY DOE S VODACOM BUSINESS NOT LISTEN

Our company has been with Vodacom Business since 1996. I remember the 2 directors, Marina and Joao going to Stax and purchasing 2 Motorola 5100s. Marina signed the forms as director on behalf of the company with the appropriate resolution. Marina died in 2010. We informed Vodacom and everyone else about this and also obtained new documents from CIPC in Pretoria where Joao was the only remaining director and whose Id number must be used in future.

Last week Vodacom phoned Joao on his number. He was due for an upgrade. A new phone will be couriered. The new phone arrived today. The VAT Invoice referred to Marina's name and Identity Number and the couriers would not hand the phone to Joao, despite the million e mails and letters and copies of CIPC documents every time any query takes place with the Vodacom Buisness Account.

WHY DOES VODACOM NOT LISTEN. IS IT SO DIFFICULT FOR SOMEONE AT TEH BUSINESS ACCOUNT TO SIMPLY EDIT THE EXISTING DETAILS AND TO DELETE MARINAS NAME AND ID NUMBER.

THIS IS SO FRUSTRATING AND EXASPERATING!!!!!!!!!!!!!!!!!!!

IF POSSIBLE DO NOT DEAL WITH VODACOM BUSINESS!!!!!!!!!!!!!!!!!!!!!