why do you have customer services?

I called *** on Friday 8th April at 10am.<br> Not sure who I spoke to but got a reference number for the call - ***5.<br> I called again on 9th April and spoke to Malika who was going to call me back before she went home - I hope she has been home since my call - because I have not heard from her!<br> Desparately I called again on 11 April at 8.40am and was told by Itumeleng that I would have my information 48hours later - NADDA!!!<br> <br> I need an itemised billing sent to my email address from 1 April until 11 April. All the service people told me that it would be done and that it would cost me R22. I said the cost was fine - just send me the information. And before I am told again that my husband needs to verify this - he has done this already (he is account holder!) <br> <br> I am still waiting!!!!<br> I urgently need this print out for my phone number.<br> <br> How much longer do I need to wait for this?