Why do we have to suffer

Please phone me you messed up again and we're waiting again and the service is bad again and the attitudes are bad again and the response is bad again and I'm sick and tired again. Why is it that only when people write something on hello peter Vodacom responds quick and easily and look like angels but when the client needs help the most it's like a brick wall. Wish I could juSt be over with your expensive bad service. Just call so we can get it over with please. And please make sure you've got everything ready for the client so that there is no whi did what and passing the buck. I'm tired of that game as well. We haven't got time like you and need to go on with our lives. The number to call is my wife's. She's the account holder. Sort it out. Otherwise I will start boycotting Vodacom everyday until it's sorted.