JP
June P

1 reviews | Active since Mar 2009

06 Feb 2018, 11:59

Why do Vodacom tell stories?

I am making a complaint for the second time against Vodacom for their inept "My Vodacom" app. Again two weeks ago I bought a R250MB bundle for R63. Again I was shown that I had "double data" associated with it. Just like last time however I received no additional 250MB of data that I was supposed to. This is really beginning to show me that Vodacom cannot keep it's "word" and soon because of this I will be looking for another service provider for my needs...

0
Replies (4)
Vodacom
Vodacom's reply06 Feb 2018, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Feb 2018, 09:05
Official

Good Day June,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Vodacom
Vodacom's reply07 Feb 2018, 09:06
Official

Good Day June,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

JP
June P's update07 Feb 2018, 16:18
Reviewer Update
Good day Randall. Please note that this is another incident that occurred on the 26/01/2018. The same issue transpired. There is obviously something seriously wrong with the Vodacom App and I am seriously not impressed.