WHY DO I GET NO ASSISTANCE FROM VODACOM - DISGUSTING
<p>I have spent more hours you can imagine in over 3 weeks either on the phone to a call centre listening to stupid message or being put on hold or just being cut off and in the Vodacom store why they listen to stupid messages or get put on hold or hand me the phone so I can get put on hold.</p> <p>I WANT to pay the account for my father's ESTATE. I WANT to settle it in FULL. I am just NOT PREPARED to do so without a full invoice for the amount owing!!! I REFUSE to pay on an SMS amount that DOES NOT EVEN CORRESPOND WITH WHAT THE STORE HAS ON THEIR COMPUTER RECORD!!! I have received a statement with random amount but NO ONE can TELL ME what these AMOUNTS ARE FOR!!!</p> <p>PLEASE GET SOMEONE TO SORT THIS MATTER OUT AND SEND ME PROOF OF INVOICES SO I CAN PAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom Consumer Website Team,
I received a phone call asking for me to email documentation I received (on 1 Nov). I immediately did that (on 1 Nov) and since then have not heard a single word!! Why am I not surprised??
I AGAIN await a reply from someone so I can sort out this problem.
Linda Scott
Dear Vodacom Consumer Website Team,
I received a phone call asking for me to email documentation I received (on 1 Nov). I immediately did that (on 1 Nov) and since then have not heard a single word!! Why am I not surprised??
I AGAIN await a reply from someone so I can sort out this problem.
Linda Scott
