Why do I even bother anymore…

I have two contracts with Vodacom, one for R599 and the other around R150-180 (the amount keeps changing). Both are top ups. My account is always up to date. Not a single missed payment. This month I was debited R1100. At this point, I don’t have the energy to call the call centre and wait for eternity just to reach some *********** agent who is paid to read a script and does not have two brain cells to understand that it is frustrating to have your account incorrectly debited. I had this hell for over 2 years with my previous contract with Vodacom.

All I will hear is either they will look into it (and then don’t) or they can’t understand the maths that R599 + R180 doesn’t equal to R1100. Or, they realise that something doesn’t add up but they don’t know what to say… so they say nothing.

Maybe I should use my legal policy and refer this for them to deal with.

Call me to tell me you’ve fixed the problem or I’ll refer it the legal route with a complaint being sent to ICASA