MA
Matthew A
1 reviews | Active since Sept 2011
02 Oct 2019, 09:10
Why did I switch to Vodacom Fibre???
I switched from LTE to fibre about 2 months ago and it is the worst thing I have ever done. I have rung to say if their is a problem because our neighbours also have fibre with a different provider and it works really well. However, ours through Vodacom is terrible, it is much slower than the LTE and I have had to pay R2000 for the pleasure. I had a direct debit yesterday for around R2500 and have no idea what it is for, I have never been sent a copy of my contract nor so I know what I am getting. Or not in this case.
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Vodacom's replyOfficial
02 Oct 2019, 09:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Oct 2019, 10:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Oct 2019, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has now been resolved. Regards Consumer Website Team