Why did i choose vodacom

followup from prvious complaint. did upgrade and a new contract, had diiffucilty gettin my devices as promised. finally recieved them and they are the wrong devices!!!! i called to speak to manager basically told me all she can do is collect the wrong devices on 10days time. she cant help me with anything else! i asked to speak to someone higher, she said she is the highest!!!! im lost for words. HATE Vodacom!!!! Can someone please help me!!!