Why care about the customer

I have complained about bad signal in our area some time ago. As yet no one at Vodacom approached me in order to investigate or to try and resolve the problem. I am only a customer, who by the way, helps to pay their salary at the end of the month. I wonder if the people have ever thought whet they would do without customers. And then over the weekend I upgraded two cell phone contracts on the Vodacom website. It says that you must phone in if a consultant has not made contact with you in 24 hours. Needless to say, nobody contacted me and I started phoning the number supp**** on the website. I started phoning on Saturday and only got someone to answer the phone on Monday afternoon at around 5pm. The lady said that I phoned the wrong number (the one supp**** on the website) and that she could not put me through or phone me back as their telephone system is not operating correctly. That amazed me. She however got someone to phone me and the person said that deliveries take between 3 and 5 working days. On the add for this specific upgrade it clearly states "next day - free delivery". A lady phoned me again on Tuesday and confirmed all my details and the upgrades and promised to have the phones deliver on Wednesday as the upgrade add states "next day delivery". So now Wednesday has come and gone and no phones. Lets hope for tomorrow. Do people not take pride in what they do to earn a living these days????