NH
Natalie H
1 reviews | Active since Feb 2017
01 Jun 2026, 09:50
Why can't people just do their jobs!!!!
The saga with Vodacom continues. Because of their disgusting service (if you could call service even), I have cancelled my fibre line with them. And they couldn't even get that right! Two service requests later I get told that my line is in fact cancelled after I gave them the requisite 30 days. Now they tell me that they will take another 30 days to release the line so that my new service provider can take over. ANOTHER 30 DAYS!!!! So what do I need to give 30 days' notice for?? Just for them to press 'cancel' on my line??? Does Vodacom Fibre even know what they are doing. I want that line opened TODAY. I run a business from home and I CANNOT BE WITHOUT WIFI.
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Replies (2)
Vodacom's replyOfficial
01 Jun 2026, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2026, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natalie H's updateReviewer Update
03 Jun 2026, 13:18I still have had no resolution to this call. Vodacom, the reason I am actually leaving you guys is this very reason. You double bill me one month, then tell me the next month I won't be billed. Then you bill me. Then you tell me it will take a month to cancel but NO ONE told me it would take ANOTHER month to clear the ONT for my new SP. Why are you guys so bad at communicating? The left arm doesn't know what the right arm is doing???
NH
Natalie H's update03 Jun 2026, 13:18
Reviewer Update
I still have had no resolution to this call. Vodacom, the reason I am actually leaving you guys is this very reason. You double bill me one month, then tell me the next month I won't be billed. Then you bill me. Then you tell me it will take a month to cancel but NO ONE told me it would take ANOTHER month to clear the ONT for my new SP. Why are you guys so bad at communicating? The left arm doesn't know what the right arm is doing???