WHY CANT ANYBODY SORT OUT MY PAYMENTS

Good day,<br> For the past month we have received at least 70 voice recorded messages ( sometimes up to 5 a day, which is VERY irritatiing) and 50 sms's telling us the our account was not paid. I have made at least 22 phone calls to the call centre and email my proof of payment 14 time to [Email Removed] and 1 to [Email Removed] We pay via EFT and have done so for MANY MANY years using the same ref nu etc. <br> <br> We have been with Vodacom for 15 Years NOT ONCE did we not settle our account in full before the 1st of the month ( we always pay on the 27/28th of the previous month) <br> <br> I have been to Vodacom 3 times , giving a full power of atterney ( set up by a laywer) and a letter to give my wife full power of attorney on this account ( it is her phone that she used for the past 10 years) and still everytime she phones to try and sort out payment of any other issus they wont help her , they want to speak to me ( I am a captain at sea and cannot be reached all the time.)<br> <br> I AM FED-UP now really, we make one phone call after the other being send from one person to another <br> <br> JUST SORT THIS OUT NOW ! Really want to move from this network ! HAD ENOUGH<br> <br> WP Vollgraaff