Why can Vodacom not inform me when Fibre Service will be restored?

Vodacom Fibre Call Centre. My Fibre service in Alberton is out since Thursday. I understand that things do go wrong. I can wait for it to be repaired. What I cannot accept is when the CALL CENTRE AGENT said they are working on it without be interested in knowing what is wrong or think it is important to tell me when "The Big and Mighty VODACOM" think it will be repaired. If this was a Government Department news papers would have write big articles about the poor service and *******ion because we paid for something we do not get value for. Remember this is uncapped fibre service so it is not cheap - I am also sure VODACOM is not going to credit anybody's account because for the no service. In fact, I do not want the credit, I just want them to tell me when it will be resolved and not treat me like an idiot that does not need to know when the service will be restored.