Why can't Vodacom find stock???

<p>On 13 March 2017 we upgraded my wifes account at the Irene Mall Vodashop. We elected the option to include a Samsung S3 Frontier watch in the upgrade package.</p> <p>We were informed that there was stock available of the watch as part of the upgrade process, only to be informed in the week that followed that there was no stock.</p> <p>Almost a month later I still have no watch or an indication of when I can expect to receive one, yet other retailers have stock of the item in question.</p> <p> </p> <p>How can Vodacom not be able to source a piece of hardware if other retailes in the area are clearly in a position to do so? </p>