WHY CAN'T I CANCEL MY CONTRACT

I have been calling Vodacom since the 18th of February 2016 to cancel a contract that ended on 6 March 2016, each and every time I called the agents told me that the request was processed. 3 calls and 3 months later the contract still has no been canceled. The gross level of incompetence that these agents have is incomprehensible and when you ask for your call to get escalated to a team leader the agent simply puts you back in the queue to start the process again, I guess this is the \I'm going to teach you a lesson\" mentality.<br> Not only have I been told to call 4 different numbers regardless of the fact that I followed the voice prompts, but I was told that to have my line moved to prepaid immediately I would forfeit the airtime and data that is currently available. <br> <br> I have been a client of yours for many years, never ever not paid you or given any problems with payment but the minute I want to end my dealings with your company it is the worst nightmare ever. I know I am not unique to this pathetic service.<br> <br> I will not expect a call from management or any courtesy calls because you are in the business of customer service!! Please pull all calls that I have made to you this year!"