Why can't a big company look after its clients?

<p>A number times in the last few weeks I have contacted the Vodacom call centre, in order to get international calling plus activated on my phone. Needless to say, each time I was told to do different things in order to get this to work and I still cannot call internationally. What the hell makes it so difficult for them to do this simple request? I feel very sorry for the Vodacom call centre agents, as I can hear they have no clue in what to do. Vodacom is seriously at fault here, they are offering services that they cannot be bothered to train their poor staff in to enable for their clients. They appear to me to just be another MONEY grabbing conglomerate in this country with no interest in meeting their clients needs. I shall be moving to another serice provider once my contract is up as this is not the first time my family and quite a few friends have had appalling service from this bull **** network, and will rather go through a smaller one that will look after me and perhaps **** off this company that monopolisises the mobile network market and allow better service providers in. Please Vodacom, don't bother to put a bull excuse at the bottom like you did for my husband and many others, get your pathetic operations in line and start pulling your head out your ****! You, as a big company need to start setting an example and providing, instead of just taking. As I'm well aware, that regardless of your **** service, I cannot stop my payments due to this **** service otherwise you will blacklist me. Sadly, no real punishment for you, so undoubtably you won't give a **** about my complaint anyway.</p>