Why can nobody do their jobs why must i speak to 10 people and have no luck im fed up now

Good day

I have a complaint with regards to a upgrade I did online.

The upgrade was supposed to be done on a number that i already have. We got delivery of the phone and communication about it being a new contract it's been more then a week trying to resolve the issue. This was supposed to be an upgrade not a new contract its been almost 3 weeks and im still in hell trying to sort this **** out.

Money went of my account ******* and I've been trying to resolve this issue so long the contract was supposed to be a huawei p10 lite for R249 pm instead of the contract being upgraded a new contract got open under my ID number which is really unfair and pathetic because all I want them to do is to cancel the contract and get the phone onto the number that it was supposed to be upgrades on but nobody can help me with it.

I've been thinking to people from call centres I went into the stores nobody seems to be able to help me I tried speaking to a manager and no help whatsoever all I want is for this new contract to be cancelled and nobody wants to do that to cancel the contract can pick up the phone and just upgraded on the number that it supposed to be upgraded on

I'm so tired and fed up all I want is assistance and for this dam contract that shouldnt be open to be closed.

This issue still has not been resolved they came to pick the phone up but the contract that was opened is still not closed does no one know what they doing at vodacom why must i struggle more then two weeks on something so simple to do.

How the hell am i paying for something that i dont have.