WHY CAN NO ONE AT VODACOM ANSWER OUR QUESTIONS, RETURN OUR CALLS OR RESOLVE THE ISSUE???

Vodacom Deactivated our services for our account due to late payment - Sibongile from Legal provided us with confirmation telephonically that vodacom would reactivate the lines once the outstanding payment has been received, to date Sibongile after her promises made to us has not returned calls or responded otherwise, since Tues 14, our lines have been deactivated and we cannot make or receive calls. The full payment has been made yesterday and they refuse to put us through to anyone who is superior and able to assist. We have been with Vodacom since 2015. They promised that we had until the 22nd to make the payment, the full overdue amount has been settled and they refuse to assist us even though we have made the payment prior to the deadline,

Agents from Legal Department (Collections) we have spoken to : I have requested these call recordings to which no one has provided the information:

Sibongile (Legal / Subscriber Collections) Zakitsi (Legal / Subscriber Collections) Zanele (Legal / Subscriber Collections) Koketso ( Legal / Subscriber Collections) Zandi (Legal / Subscriber Collections)

Byron (Customer Care) Jayden (Customer Care)

We have confirmed with customer care that our payment reflects but they cannot assist further as the matter is with legal/collections.

Sibongile distinctively advised that if the payment is made within the 7 days since they have switched - they will reactivate the lines and continue as per normal.

Issue Summary :

- Vodacom has still not provide us with the recordings from any of our calls since 14 Feb 2023 - Payment has been made in full by 19 Feb , 3 days prior to the deadline. - Subscriber collections management has failed on two occassions to contact client and still at this time has not. Calls logged at 10 am on 19 Feb for management to return call which they have failed to do. - We are getting no assistance in respect to our vodacom account. - Vodacom did not notify us that our account was going to be deactivated in the first place.

A total of 19 calls have been made to vodacom, most have been unsuccessful! WHY CAN NO ONE AT VODACOM ANSWER OUR QUESTIONS, RETURN OUR CALLS OR RESOLVE THE ISSUE???