Why can I NOT stop my contract ?

<p>On 6 June I ordered a new contract phone via a tele marketer, on 12 June I called Vodacom to cancell this contract, and collect the phone. I amstill waiting for Vodacom to collect the unwanted phone. I went into two branches to hand Vodacom the phone, but noone wants to touch it, or honourmy customer right to cancell the phone and contract ???</p> <p>Can anyone tell me why it is so difficult to get things done in todays technological day and age ????</p> <p>Grrrr very irate client.</p>