Why bother with reminder SMS's when you cut lines anyway

I suppose if my account was not arrears, I would not need to go through their *********** staff and call centre, but I get an sms at 10.30 today, saying my account will be debited on the 28th Feb..full amount, around 10h00 my line gets blocked/cut, 13h45 I recieve a reminder that payment of arrears is due today, 14h00 I pay arrears plus a little extra, in case they have their amounts all wrong, cost me about an hour or more on the phone speaking to people trying to access my account who put me on hold for 8 min etc at a time , and also speaking to a lady who told me she would get the supervisor to call me back after 10 mins, that call was ****ed at 12H54, I STILL HAVE'NT HEARD BACK FROM THEM, AND I HAVE THEIR NAMES...anyway, its now 16h40 and my line is active thank goodness, last time it took around 15 hours to reconnect, but to think this is a private huge company , who's service must rate lower than some of the government institutions, I have been a customer since the beginning , VODAC days, and I am afraid to say, there is just no service anymore, if I could change providers, I would, but I don't think any of them offer much service (my 2 cents worth). And lastly, when I give the automated guy at the end a 0...I am very dissapointed in Vodacom and will not recommend them to anyone, so don't sound as if I have pressed the wrong no, there is no need to get back to me, my line is now active, but please don't send me sms's and cut my line, maybe get your systems sorted out before cutting, I will try to have my account up to date...ITS ABOUT SERVICE PEOPLE, WITHOUT FRUSTRATION , TRY AND GET IT RIGHT, ALTHOUGH I AINT TOO OPTIMISTIC