Why bother, get another supplier

I phone Vodacom to do an early upgrade (I am due in November) as my phone has broken. They (Aiden) assisted me and all went well until I had to go through their idiotically complex sms and calling confirmation process to get the new phone shipped. It takes forever and when I inquired they said they had called me when I could see on my call history I was not contacted.

Called again and again and again with no avail. Finally asked for a manager (Jenny) whom said she would go to confirmation (AS YOU CANT CALL THEM DIRECTLY) and still I did not get a call back. I called her again (Had to call a few times as they new call back when you leave a message with one of their colleagues. Finally got back to me and the confirmation office called just to now notify me that my original order is out of stock and I had to go through it all again. A week later and no luck yet and no Idea when it is going to be sorted out.