Why bother

<p>First of al let me start by saying if there was a negative 5 stars i would have chosen that.</p> <p> </p> <p>I am utterly appalled by the service that I'm getting from Vodacom.</p> <p>from the beginning; since I upgraded in May, the wrong deal was extracted and because of that i was paying R858 instead of R638.50 after many emails the matter was "resolved" according to the Vodacom team leader (Justin Maguire) the Vodacom shop at Mimosa Mall. </p> <p>The difference that I overpaid over those few months was then supposed to be credited to my account, which did not happen. </p> <p>The amount that was deducted of my account last month was R1 018.00, when I emailed justin about this matter i got an sms toe say that my query has been escalated to a support specialist and just a minute after that another sms to say that my query has been closed, that doesn't sound right to me does it? </p> <p>But the fact that Justin is ignoring me and doesn't want to answer my emails is busy pushing me to the edge, and is probably the worst customer service I have recieved to date, from any company, ever!</p> <p>having checked my Vodcom app I have noted that my next payment amount R938 which is unacceptable, I mean come on, what kind of ******* is this</p> <p>I hope that this matter will be sorted out before then and that i will be credited in FULL.</p>