AS
Adrian S
1 reviews | Active since Jul 2016
24 Sept 2020, 12:36
Why being listed as a bad payer if my account is up to date
After been 18 years with vodacom with a average spend of R6000 a month paying every month like agreed upon not owing them a sent. I did have 10 lines with vodacom starting 2020 now 8 left. Vodacom can expect my lines been canceled one by one as they get to end of contracts. Deu to the applying for new car Vodacom listed me as a bad creditor. And for what?? Wait let me answer after calling several time talking to vodacom employees no one can or want to help. Service of Vodacom is going thru the drain and don't give a hell about loyal clients. Again I'm saying any network providers willing to take my contracts over can call me...... I'm done with vodacom. They can only make false promises every time they call. My last call to vodacom for this mater were 12:18 24/09/2020. And not helped but rather laught at at the back (phone did record this also)
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
24 Sept 2020, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Sept 2020, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AS
Adrian S's updateReviewer Update
24 Sept 2020, 15:06Well done. Another computer massage.
AS
Adrian S's update24 Sept 2020, 15:06
Reviewer Update
Well done. Another computer massage.
AS
25 Sep 2020, 10:18
Adrian S's updateReviewer Update
25 Sept 2020, 15:06So now I must struggle to get hold with you.
Vodacom cannot even take the time to call clients.
This is Vodacom private mail:
Vodacom's reply:
Vodacom cannot even take the time to call clients.
This is Vodacom private mail:
Vodacom's reply:
25 Sep 2020, 10:18
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
AS
Adrian S's update25 Sept 2020, 15:06
Reviewer Update
So now I must struggle to get hold with you.
Vodacom cannot even take the time to call clients.
This is Vodacom private mail:
Vodacom's reply:
Vodacom cannot even take the time to call clients.
This is Vodacom private mail:
Vodacom's reply:
25 Sep 2020, 10:18
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
AS
Adrian S's updateReviewer Update
25 Sept 2020, 15:15Right took the time to call legal.
Feedback I received were maybe you must call collections I cannot help.
Thanks vodacom...............
Feedback I received were maybe you must call collections I cannot help.
Thanks vodacom...............
AS
Adrian S's update25 Sept 2020, 15:15
Reviewer Update
Right took the time to call legal.
Feedback I received were maybe you must call collections I cannot help.
Thanks vodacom...............
Feedback I received were maybe you must call collections I cannot help.
Thanks vodacom...............
AS
Adrian S's updateReviewer Update
19 Jun 2021, 19:29So ja.
Another upgrade and again problem.
Were promised that my new tablet will be delivered today(19.06.2021) after conference call between myself, Vodacom and ram. Adress issue were resolved. With my follow up to day finding out that vodacom dit not dispatch the tablet as yet. Made several calls to vodacom today (over 10 times) where I were transfered between agents for hour and 48 minutes. Were the last agent were so polite to tell me cancel you're contract. So again in times where everyone get hammered with covid Vodacom is making it clear the don't need loyalty customers. I bought a new tablet cash today and if LW if tablet comes sometime next week I will not expect it and Ram can take it back to Vodacom.
Vodacom is legaly binding you to pay you're bill on time but they cannot comply to their own promise but nothing is happening to them.
Another upgrade and again problem.
Were promised that my new tablet will be delivered today(19.06.2021) after conference call between myself, Vodacom and ram. Adress issue were resolved. With my follow up to day finding out that vodacom dit not dispatch the tablet as yet. Made several calls to vodacom today (over 10 times) where I were transfered between agents for hour and 48 minutes. Were the last agent were so polite to tell me cancel you're contract. So again in times where everyone get hammered with covid Vodacom is making it clear the don't need loyalty customers. I bought a new tablet cash today and if LW if tablet comes sometime next week I will not expect it and Ram can take it back to Vodacom.
Vodacom is legaly binding you to pay you're bill on time but they cannot comply to their own promise but nothing is happening to them.
AS
Adrian S's update19 Jun 2021, 19:29
Reviewer Update
So ja.
Another upgrade and again problem.
Were promised that my new tablet will be delivered today(19.06.2021) after conference call between myself, Vodacom and ram. Adress issue were resolved. With my follow up to day finding out that vodacom dit not dispatch the tablet as yet. Made several calls to vodacom today (over 10 times) where I were transfered between agents for hour and 48 minutes. Were the last agent were so polite to tell me cancel you're contract. So again in times where everyone get hammered with covid Vodacom is making it clear the don't need loyalty customers. I bought a new tablet cash today and if LW if tablet comes sometime next week I will not expect it and Ram can take it back to Vodacom.
Vodacom is legaly binding you to pay you're bill on time but they cannot comply to their own promise but nothing is happening to them.
Another upgrade and again problem.
Were promised that my new tablet will be delivered today(19.06.2021) after conference call between myself, Vodacom and ram. Adress issue were resolved. With my follow up to day finding out that vodacom dit not dispatch the tablet as yet. Made several calls to vodacom today (over 10 times) where I were transfered between agents for hour and 48 minutes. Were the last agent were so polite to tell me cancel you're contract. So again in times where everyone get hammered with covid Vodacom is making it clear the don't need loyalty customers. I bought a new tablet cash today and if LW if tablet comes sometime next week I will not expect it and Ram can take it back to Vodacom.
Vodacom is legaly binding you to pay you're bill on time but they cannot comply to their own promise but nothing is happening to them.
AS
Adrian S's updateReviewer Update
19 Jun 2021, 19:37And also another thing. I were told several times that line managers would call me back because of they working from home. Geus wat NOT EVEN ONE CALLED BACK. If they don't have any airtime they could have send me a please call me. I would have called them back. Nother example of how important customers is to Vodacom.
AS
Adrian S's update19 Jun 2021, 19:37
Reviewer Update
And also another thing. I were told several times that line managers would call me back because of they working from home. Geus wat NOT EVEN ONE CALLED BACK. If they don't have any airtime they could have send me a please call me. I would have called them back. Nother example of how important customers is to Vodacom.