Why are you people not educated on FUP

Item: Vodacom
Rating: 1
Author: Jacqueline V

Still no contract to confirm the terms of FUP on 30mbps contract.

You have my email and all details why do you insist to harass me via phone

I want an immediate details on FUP details. I want to know what I am suppose to receive. And detailed reports of unsage on my line for the last three months. So Vodacom can assist me in understanding why they are deciding to rob me of Mbps.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 May 2024, 08:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 May 2024, 08:04

Official