Why are customers burdened with getting the goods on upgrades

<p>Upgraded my other contract recently, the sales pitch was I get a phone s7+tablet+vr unit. At the shops there the phone and tablet was given. I was then told to get the vr unit, I had to download Samsung rewards and claim it and in 4 weeks would be delivered to me. Well, upon uploading there is no facility to claim the unit. I have tried to contact vodacom today only to wait forever to listen to an answering service. Twice I have gone onto your site and submitted a call back since upgrading. No call back, no way of getting help. So where do I get assistance from. Why is it the burden of the customer to get what is promised on the contract? This is absolute nonsense!</p>