Why are companies so stupid....???

<p>Been a long while... I should have written a long story a long time ago but the latest incident was just too much.</p> <p>Phone got ******, went into Vodacom store to replace sim. Was told... need a police case number because this was a pay as you go card. Came back after a week, showed them the police case number, then I was told... nope... sorry.. you need an affidavid......</p> <p>Then I exploded!!!!</p> <p>How useless can you be??? How many times does Vodacom want to shuff me around??? I will not go into past incidents but this was just too much.</p> <p>I was for 15 years at Vodacom.... cancelled my contract because they are just way too expensive. Not a single phone call or sms from them... sir... why do yo leave as after 15 years.</p> <p>Well.. I figured out... they don't care about a loyal customer.</p> <p>And then I found out, it is cheaper to be a prepaid customer than a loyal customer. And if you get 3 or 4 service providers with a sim.. then you are covered.</p> <p>And am I surprised. ALL the other service providers can issue you with a 3 size sim card but not Vodacom.</p> <p>So please Vodacom.. do not advertised you are the best company because if you cannot even give your customers a 3 in one size simm card, surely you are not the best. in fact, with this, you are at the end of the queue. Even all the service providers in Thailand issue you with a 3 size in one sim card.</p> <p>Vodacom... please go learn from the leaders in this respect in the market.</p> <p>And secondly... please train you pleople so that they don't shuff your loyal customers like me into the hands of the opposition which in this case just happened.</p> <p>I wonder, does Vodacom have any MBA graduates or managers or executives???? Did they not learn how cheap it is to retain a loyal customer and how expensive it is to win new customers over??? Just amazes me how quickly these clever guys forget.....!!!</p>