Why are any of us still loyal to VODACOM?????

I do not understand why I have been so loyal to a company that clearly couldnt care less about customers. I am shocked at myself for remaining loyal to the company that has an average rating of HORRIBLE on hellopeter from thousands and thousands of complaints. I apparently have an application for a cellphone contract that is approved with the online department, but the application is left half done by the person who started with it. Nkululeko Dladla, whom I have sent all required documents to without any contact has failed to complete my contract, left it half done, has said nothing to me since he told me my phone would be delivered BY Monday 26-02-2017. I have pleaded with the online department numerous times to complete my application but all anyone is willing to do is tell me that Nkululeko will contact me SHORTLY. it has been 8 full working days since I last spoke to this person who GUARANTEED ME that this device would be delivered to my work place, Vodacom has all these recordings and can follow up or give this deal to someone who can do and complete their job or AT THE VERY LEAST after all of the inconvenience, transfer this deal to a store near me!!!! Yet I am the one who has to run around EVERY SINGLE DAY asking whats going on, and the person that started this mess is SIMPLY IGNORING ME!! Thank you Vodacom!! Thanks for nothing