Why am I not surprised vodacom?!

So after 3 reviews on hello Peter I still have not received any communication from vodacom at all. I did request that they send me an email but they haven’t been bothered. I have had an unauthorized debit that came off last month for almost double my monthly account. This will be my last complaint to Vodacom before I stop paying my account. I have made enough complaints to vodacom and if they do not want to give customer service then I will not paying them for anything as I’m not getting what I pay for. I have proof of 3 complaints and nothing has been done to resolve my issue. The ball is in your court vodacom.