LW
Leon W

1 reviews | Active since Jun 2017

01 Apr 2021, 12:08

WHY?????

Me being a stupid asshole wanting to take out a new contract with vodacom just opened up my eyes again, when I wanted to apply I was told I am in arrears and cannot take out a new contract. This was sorted out on 23 Dec 2020, see below response. I think this just opened my eyes and I never want vodacom in my life!!!

Business reply Vodacom's reply: 23 Dec 2020, 17:32

Dear Leon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded a cancellation on *** which is scheduled to cancel on 31 December 2020. Please note that the bundle allocations will forfeit upon cancellation thus you need to use all of your bundles before end of December 2020. We have also loaded a credit for December 2020 invoice. Have a nice day further. Regards Vodacom Consumer Website Team

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Replies (2)
Vodacom
Vodacom's reply01 Apr 2021, 13:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LW
Leon W's update02 Apr 2021, 15:53
Reviewer Update
Then why could I not get a new contract??