CE
Craig E
1 reviews | Active since Jun 2014
10 Jan 2017, 15:36
Why?
<p>I tried to cancelled my agreement with you in December then was told that I need to call on the 5th January which I did and the account was cancelled. I then was not able to use the sim card any longer. But guess what today on the 10/01/2016 I received a bill plus additional data charges when I did not use any DATA over my two gigs and I confirmed with your consultant in cancelation in December that December would be my last bill.</p> <p> </p> <p>Please remove the invoice with immediate effect.</p>
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Vodacom's replyOfficial
10 Jan 2017, 15:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2017, 15:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,