nC
nadiya C
1 reviews | Active since Mar 2014
31 Aug 2021, 17:04
Wht bother
O i am stil waiting for vodacom to contact me. Im sure all the managers that can work on the old system , are still on holidays. No email and no phone call. At call center i mentioned they need to contact me on my 081. Standard bank number. They have my email . It is now over a month. My 1st contqct was 27th july Thn 21 aug Then 25th aug Then i tried hello peter
N now im trying again
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Aug 2021, 17:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2021, 17:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
nC
nadiya C's updateReviewer Update
31 Aug 2021, 21:25I will not hold my breath.
nC
nadiya C's update31 Aug 2021, 21:25
Reviewer Update
I will not hold my breath.
Vodacom's replyOfficial
01 Sept 2021, 17:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number A2-OT0C-VMOYC, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and provided feedback. Kindly note that your cancellation is loaded for the 31/08/2021. Please use all allocations before the cancellation date as unused allocations will be forfeited. You will still be liable for the August invoice, as you had to give 30 days’ notice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number A2-OT0C-VMOYC, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and provided feedback. Kindly note that your cancellation is loaded for the 31/08/2021. Please use all allocations before the cancellation date as unused allocations will be forfeited. You will still be liable for the August invoice, as you had to give 30 days’ notice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2021, 17:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number A2-OT0C-VMOYC, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and provided feedback. Kindly note that your cancellation is loaded for the 31/08/2021. Please use all allocations before the cancellation date as unused allocations will be forfeited. You will still be liable for the August invoice, as you had to give 30 days’ notice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number A2-OT0C-VMOYC, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and provided feedback. Kindly note that your cancellation is loaded for the 31/08/2021. Please use all allocations before the cancellation date as unused allocations will be forfeited. You will still be liable for the August invoice, as you had to give 30 days’ notice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,