Whose a \slaap tiger"now"""

In January 2015, I was contacted telephonically by one of Vodacom's suppliers to buy a data promotion and add the number to my existing contract. I was interested, since it cost such a lot of money for data services with Vodacom. It was sent on13th January 2015. By the 20th I had changed my mind regarding the extra line and I requested Vodacom to cancel the sale and come and collect their product. They collected the product on the 21 January and I was advised that the contract would be cancelled within 14 days of their collection by RAM Couriers. In May 2015, I was doing an enquiry as to why my cellphone bill was so high. It was data usage related. The agent mentioned that I also had 3 lines and I questioned that since, I had cancelled the third line in January. It seems that even though I had cancelled the line, I was still being billed by Vodacom for it. The agent indicated that they would create a service request no: EC-0WXG-2Q9TV. With my follow-ups, I have received 2 more service request numbers and my query to date to credit me for the months that they had billed me has not been resolved. Service request number are S3-88T3Q-QDVCE and the last one s3-8bk30-0dzxq.