Who would have thought that changing your number from Contract to Prepaid could take so long!

<p>Although i understand that paperwork takes time to process, i dont understand why it would take so long for my number to be moved to prepaid? I am very frustrated because im using an old phone that is having issues while my brand new S8 still sits in its box. I have been calling constantly to no avail. I just get the same answer, 'Someone will send you an SMS letting you know when it has been changed'. What answer is that? How long do i have to wait? At least give your client a deadline. The only reason i cancelled my contract anyway was that i couldnt get a new phone yet and i would have to wait for my contract to end to upgrade. Please help? I really need to be able to use a functioning phone for work reasons. I also want to mention that i paid the outstanding quote for my contract as well. So im still waiting.</p> <p> </p> <p>I also want to touch on the fact that all of a sudden all my data is draining very quickly. Yet another problem on my list.</p> <p> </p> <p>Thanks</p>