KE
Khalid E

1 reviews | Active since Feb 2012

27 Nov 2019, 15:43

Who is Taking through their A**holes??

Ordered me the R199 Huawei ****le with the Mecer WIZARD laptop from Vodacom Online after seeing in their book that it comes with 2GB data and the ****le and laptop etc etc. Spoke to an agent on monday past when i was concerned that the ONLINE order showed NIGHTOWL 12am to 5am Data obviously thinking It wont benefit me so he advised that with this deal, you get 1GB day and 1GB night.

So i proceed with the order. i received it today and something told me, Check the Application Email and there too it says "Data Allocation = 1GB" while the book shows 2GB... big difference between 1 and 2. So i called in to Vodacom online and got a "Penny-Lee" and she insisted the 1GB online is all i get. when i asked how they determine whats right and whats wrong and asked if the book is advertised wrong, She hung up the call. So i called back and spoke to "Shaylen"*Spelling. She checked my order and confirmed with me its 1GB Day and 1GB night. Now who is bull****ting me here?? is it 1GB NIGHT OWL 12am to 5am ONLY or is it 2GB split 1GB day/1GB night or is it 2GB Straight anytime

Oh and the box of the laptop was opened at the bottom. i will be checking it for damage especially if it fell out and someone put it back and still sent it to me...

Someone best call me to clear this up. Cause that 12am to 5am night owl bull**** wont benefit me... Then you can just cancel this order and come fetch your ****.

Thanks

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2019, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply02 Dec 2019, 16:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team