Who is Lesego??????

My Vodacom fibre has been offline since 20 September 2021. I have phoned the fibre support line *** multiple times every day for feedback. First I was told that the issue has been resolved and the case was closed. Nobody informed me and nothing was resolved. Now I continuously get told that the case has been assigned to a person called Lesego, and Lesego will be in contact with me shortly. I'm not sure if Lesego actually exists, because nobody from Vodacom has contacted me. Today I was told that Lesego may have unassigned themselves and I should wait another 48 hours until it gets reassigned. The issue has probably been escalated numerous times already, each time with a promise that some team leader or supervisor will phone me back. At this rate, my phone should be ringing off the hook, but in the 10 days I have had this problem, nobody from Vodacom has contacted me.