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christopher B
1 reviews | Active since Oct 2010
24 Feb 2022, 10:27
Who is billing me?
I have charges being billed off my account. Trying to get through to speak to A PERSON at Vodacom is terrible. It routes to Tobi online chat then the chat closes without resolving anything. Is this a ploy to just forget about the billing and hope it doesnt happen again. Does Vodacom really provide customer service? Is it right to allow any charges to be billed?
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Replies (2)
Vodacom's replyOfficial
24 Feb 2022, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2022, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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christopher B's updateReviewer Update
24 Feb 2022, 18:14There was no call made and my number is working perfectly ***
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christopher B's update24 Feb 2022, 18:14
Reviewer Update
There was no call made and my number is working perfectly ***