KM
Katlego M

1 reviews | Active since Jul 2017

31 Jul 2017, 12:58

WHO IS BEHIND THE NONSENSE THAT IS GOING ON AT VODACOM

<p>First of all I call Vodaworld and I am told to come to vodaworld for any query I have. I take my time and visit the place. Then I come across the most *********** consultant I have ever came across in my entire existence, he does not listen to what I want, he start telling me all the **** he knows about vodacom deals, then I decide to leave. Days later I receive a call about a data deal (exactly what I went to vodaworld for) then before I can confirm the deal, the phone cuts off. I then call vodacom OMW then a very grumpy consultant answers the phone and tell me that there are four other companies that make deals on behalf of vodacom, but vodacom does not have the very same deals. HOW STUPID IS THAT? SOMEONE TELL ME HOW CAN SUCH A STUPID DECISION RUN IN SUCH A BIG COMPANY? does vodacom consider the risks, anyone from anywhere can call and say they are from vodacom and **** people. What is wrong with this company though???????????????</p>

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Replies (2)
Vodacom
Vodacom's reply31 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Aug 2017, 09:13
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team