1 reviews | Active since Jul 2016
Who does Vodacom think they are?
<p>I called Vodacom this morning as there was a problem with my account. 2 problem with Vodacom in only 19 days.</p> <p>I called 082111 and explained that I had a prolem with my Vodacom account and they put me through to the accounts department. I had to repeat the whole story and they told me my account is now linked and I explained that i have 4 lines and they are all top ups. I was been transfered again and the operator answered and then cut me off. I called again 082111 and had to repeat the whole story again and they said i should speak to the billing department. They put me through to the department after given me the number ********** . I had to once again repeat the story and they said they cannot help and transfered me to the upgrade department and as I started telling them the story i was cut of once again.</p> <p>I do not understand that Vodacom does not try and sort out the problem, it seams they want there customers to complain first. I complained early this month and they give you a Credit Note and they expect there customers to shut up and move on. I wonder what they going to offer me this time, and how long it would take for them to sort out the problem. Come month end they do expect there money and if you do no pay, they cut your service immediatly.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
