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KK
Kristen K

1 reviews | Active since Aug 2022

01 Sept 2022, 07:49

Who does this Vodacom??

There was a line release request from one ISP to Vodacom to release the line. Kindly contact Vodacom for further assistance regarding the cancellation done.

What does this mean? Which ISP has the right to do this?

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2022, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

KK
Kristen K's update01 Sept 2022, 22:02
Reviewer Update
You still haven't rep****? My service was terminated 24.08 and as of 01.09 I was billed again for my Fibre line BUT there is no connection and you have continued to make promises it will be up.

Isn't this considered theft? Pathetic
Vodacom
Vodacom's reply08 Sept 2022, 18:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Our records reflect, the fibre team has called and the line has been restored.  Regards Consumer Website Team

Best regards,