Who cares ? - Clearly not Vodacom !

I am beyond rage now .... The WORST experience I have probably ever had dealing with a "service provider" ... I have been a loyal client for years; have 4 contracts and nobody seems to care about me at all ! I placed an order for a new contract online 10 working days ago .... I tried to follow up on 3 occasions; holding for more than 35 min per call ; only to be told that the phone is on back order (after being told previously that it would take 3-5 working days to be delivered) ... I have to wait 3 more weeks !!! This was supossosed to be a Christmas gift (beyond disappointed !!!) .... Then I call customer care; ask to speak to a manager and get told sorry there's nothing they can do about a back order. ... no one ever mentioned that the phone would be on back order! !!! I have now cancelled my order and will move every contract within my power to a network who cares about their clients ...