1 reviews | Active since Nov 2016

02 Mar 2017, 01:21

Who cares at Vodacom

<p>Dear Vodacom</p> <p> </p> <p>I’m sorry to use this public forum to contact you, but I’m just as sorry to tell you it seems the only way to get a response from your company.</p> <p>In September 2016 I enquired about assistance regarding poor reception at my house. After plenty meaningless promises I was eventually informed on 1 February 2017 that you will put up a booster at my residence and that you regard it as priority. Since I am not getting a response from the unsigned email informing me of this, I took the liberty of using this platform once again, to ask you if you can please deliver on your promise and when I can expect your technicians. </p> <p>I am sure I am just an irritation to you, but my home is also my place of business and it is extremely important to me to have reliable cell phone signal. </p> <p>Please have the decency to tell me if you not going to assist me, so that I can look for a service provider who can. What I not want is more promises.</p> <p>Ref no. A2-1VH0-SAD1XX</p> <p> </p> <p>With high expectations</p> <p>Nick de Beer</p>

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2017, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team