Where's my order

I'm quite disappointed with Vodacom at the moment. They called me to upgrade my contract last Thursday. I settled on getting a new hand set. They told me it is in stock and I'll get it the following week. I received the tracking number on Friday and have been tracking it every day since. It is now Thursday and there's still no activity. I call Vodacom and ask them what's happening. They tell me it's still waiting to be dispatched and they don't know why. I call Ram couriers and they say that they have not heard a thing from Vodacom on that tracking number yet. I've been with Vodacom for years and this is the service I get. No one even bothers calling me back or trying to find out what's going on. I keep having to phone them.