Where’s my money???

Item: Vodacom
Rating: 2
Author: Kagisho M

So on the 14th of this month(June)I decided to pay my contract in advance so that I wouldn’t wait to get debited on the 18th(which was the debit order date). I then find out that my account was debited on that day(18th), I called Vodacom to get a refund, they told me to send proof(which I did on the 21st) and I haven’t heard from them since.

So Vodacom what’s going on?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Jun 2024, 07:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Jun 2024, 07:21

Official