wC
wesley C
1 reviews | Active since May 2016
01 Oct 2017, 14:21
Wheres my data ?
On the 1 September 2017 (order number: E ********** ) I bought 1GB of data. I have defintiely not used it all as I have a data manager (that was recommended t me by vodacom a while ago), At exactly 00:00am on the 1 October 2017 I received an SMS that out of bundle rates apply. ALL my data was gone ??? Funny how that happens on the turn on the month. Last time I checked data only expire after 60 days not 30. Data I have paid for ?
To top it all off I still have not received feedback, to my complaint last week about you getting my upgrade date wrong ... I have just been ignored.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2017, 06:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2017, 06:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
wC
wesley C's updateReviewer Update
05 Oct 2017, 09:47Still waiting ....
wC
wesley C's update05 Oct 2017, 09:47
Reviewer Update
Still waiting ....