Where's my airtime

Item: Vodacom
Rating: 1
Author: Makgethwa M

I recently bought a device on contact and used my existing vodacom sim card to activate the contract. Since this activation, I have been experiencing issues with my airtime going missing. I am constantly having to buy airtime because it just vanishes, even without making a call or sending sms'. Please fix this

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Apr 2023, 07:48

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Apr 2023, 07:48

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Makgethwa M's updateReviewer Update

12 Apr 2023, 13:53

Please reply to my email

Makgethwa M's update12 Apr 2023, 13:53

Reviewer Update

Please reply to my email